Refund Policy

Authentēs sells downloadable digital products. No physical products are shipped unless a product is expressly described otherwise.

Products may be purchased through third-party marketplaces such as Etsy. Direct checkout may also be made available on authentesuniverse.com. The payment and delivery process that applies to your order will depend on the channel through which you purchase.

Change-of-mind refunds

Because our products are digital and cannot be physically returned, we generally do not offer refunds or exchanges where you simply change your mind, no longer want the product, or later decide that you do not need it.

This is particularly relevant once the digital product has been delivered, made available for download, or otherwise made accessible to you.

This policy does not limit any consumer right or remedy that cannot lawfully be excluded under applicable consumer protection laws.

Problems with a digital product

If a product is faulty, materially different from its description, cannot be accessed or used as reasonably intended, or otherwise does not meet an applicable consumer guarantee or legal requirement, please contact us.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include assistance with the files, replacement files, another suitable remedy, or a refund.

Please do not purchase the same product again solely because you are experiencing a download or access problem. Contact us first so that we can try to resolve the issue.

Purchases through Etsy

Where you purchase an Authentēs product through Etsy:

• Payment processing is handled through the Etsy platform.
• Digital delivery is handled according to the Etsy listing and Etsy's platform processes.
• Any refund that is approved for that Etsy transaction will normally be processed through Etsy.

You can contact us through Etsy Messages or by email at:

hello@authentesuniverse.com

Direct website purchases

Where direct checkout is offered on authentesuniverse.com:

• Payment may be processed by Stripe or another payment service provider shown at checkout.
• The total amount payable will be shown before you submit your order.
• Digital delivery or access information will be provided using the method stated at checkout or in your order confirmation.
• Where a refund is approved for a direct website purchase, it will normally be returned through the original payment method or payment processor.

Processing times after a refund is issued may depend on your bank, card issuer or payment provider.

Accidental duplicate purchases

If you believe you accidentally purchased the same product more than once, please contact us as soon as possible with the relevant order details.

Duplicate-purchase requests will be reviewed based on the circumstances and any rights that apply under applicable law.

Cancellations

Authentēs does not currently offer subscriptions or recurring paid services through this website.

Because digital products may be supplied or made available shortly after payment, an order may not be capable of cancellation once digital delivery or access has begun.

Where direct checkout is available and you contact us before digital access has been supplied, we may consider a cancellation request where reasonably practicable.

This does not affect any rights you may have under applicable law.

Payment disputes

If you believe a payment was made incorrectly, a product was not supplied as described, or there is another problem with an order, please contact us so that we can investigate and try to resolve the issue.

For direct website payments, payment disputes or chargebacks may also be handled through the relevant payment processor, card network or financial institution in accordance with their procedures.

Applicable consumer rights

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable consumer protection laws.

Where the Australian Consumer Law applies, nothing in this Refund Policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, restricted or modified under that law.

Consumers in other countries or regions may also have mandatory rights under the laws that apply to them.

Contact

For questions about refunds, digital delivery, downloads or an order:

Authentēs
Email: hello@authentesuniverse.com
Website: https://authentesuniverse.com/