Privacy Policy

This Privacy Policy explains how Authentēs handles personal information when you visit authentesuniverse.com, contact us, or purchase an Authentēs product through a channel that provides relevant order information to us.

The privacy rules that apply to a particular interaction may depend on factors such as where Authentēs is operating, where you are located, and which service or payment provider is used.

Information you provide to us

We may receive personal information that you choose to provide when you contact us or request customer support.

This may include:

• your name
• your email address
• information contained in your message
• order details or transaction references that you choose to provide
• other information reasonably necessary for us to respond to your enquiry or assist with an order

Please do not send sensitive personal information unless it is reasonably necessary for us to assist you.

Information relating to purchases

Etsy purchases

When you purchase an Authentēs product through Etsy, Etsy processes the transaction according to its own terms and privacy practices.

We may receive information about your order where that information is made available to us as the seller and is reasonably necessary to fulfil the order, provide customer support, resolve a problem, maintain business records, or comply with applicable obligations.

We do not receive your full payment card details from Etsy.

Direct website purchases

If direct checkout becomes available on authentesuniverse.com, payments may be processed by Stripe or another payment service provider identified at checkout.

The payment provider may collect and process information necessary to complete the transaction, such as payment details, billing information, transaction information, device information, and fraud-prevention information, according to its own privacy practices.

Authentēs does not ordinarily receive or store your full payment card number or card security code when payment is processed by a third-party payment provider.

We may receive transaction information needed to confirm a purchase, provide digital delivery, provide customer support, issue an approved refund, prevent fraud, maintain records, or comply with applicable obligations.

Website and technical information

Authentēs does not currently provide user accounts or newsletter subscriptions through this website.

We do not currently use advertising pixels or behavioural advertising tools on this website.

Our website hosting, security, content-delivery or infrastructure providers may automatically process technical information necessary to operate and protect the website. This may include information such as:

• IP address
• browser type
• device information
• request logs
• approximate location derived from network information
• security or diagnostic information

If we later introduce analytics, advertising technologies, newsletter subscriptions, user accounts or other features that materially change how personal information is handled, this Privacy Policy should be updated before or when those features are introduced.

How we use information

We may use personal information and transaction information where reasonably necessary to:

• respond to enquiries
• provide customer support
• identify and assist with orders
• provide or support digital delivery
• resolve download, product, payment or refund issues
• process or administer approved refunds
• maintain and secure the website
• prevent or investigate fraud, abuse or technical problems
• maintain appropriate business and transaction records
• comply with applicable legal or regulatory obligations

We do not sell personal information.

Service providers and third parties

We may use third-party service providers where reasonably necessary to operate the website or business.

Depending on the service used, these providers may include:

• website hosting and infrastructure providers
• payment processors such as Stripe where direct checkout is offered
• marketplaces such as Etsy
• email service providers
• technical or security service providers

These providers may process information according to their own privacy terms and may process information in countries other than the country in which you live or the country in which Authentēs is operating.

International processing and transfers

Because Authentēs may use service providers that operate internationally, personal information may be processed in more than one country.

Where applicable law imposes requirements on international transfers or overseas disclosures, Authentēs will take steps that are reasonably appropriate to the circumstances and the services being used.

The exact countries involved may depend on the service providers used at the relevant time.

External links

This website contains links to third-party websites, including Etsy.

When you leave authentesuniverse.com and use another website or service, that third party's own terms and privacy practices apply.

Authentēs is not responsible for the privacy practices or independent content of third-party websites.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer support, transaction administration, security, record-keeping, dispute handling and applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it is held.

Security

We take reasonable steps appropriate to the nature of the website and the information we handle to protect information against unauthorised access, misuse, loss or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access, correction and other privacy rights

If you would like to ask a question about personal information we hold about you, or request correction of information where appropriate, please contact us.

Depending on where you are located and which privacy laws apply, you may have additional rights relating to your personal information.

Where such rights apply, we will handle requests in accordance with the applicable law.

Applicable privacy laws

Authentēs will handle personal information in accordance with privacy and data-protection obligations that apply to the relevant business activity.

Where Australian privacy laws apply, this policy is intended to operate consistently with those applicable obligations.

If Authentēs later changes its principal country of operation, legal entity, payment structure, or data-processing practices, this policy may be updated to reflect the laws and operational requirements that apply at that time.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the website, payment methods, business location, business practices, service providers, data-processing activities or applicable requirements.

The current version will be published on this page with an updated revision date.

Contact

Authentēs
Website: https://authentesuniverse.com/
Email: hello@authentesuniverse.com